Traditional wards typically feature nurse call buttons or phones for patients to communicate with nurses. However, these buttons/phones do not offer instant notifications, which can lead to long wait times and patient mistrust of nursing staff. By contrast, YCH wards have been fitted with bedside information terminals that feature touch-controlled nurse call buttons for contacting nurses with a single touch. The electronic messaging system then notifies all on-call nurses, regardless of their location, of the request for assistance via an instant message sent to their hand-held device (mobile phone or tablet PC). Patients wishing to order a meal or adjust their medication no longer have to make in-person requests at the nurses station. With a simple touch of their nurse call button, they can send a message to the nurses station. The electronic messaging system also reduces the risk of errors or forgotten requests.