Getting To Know You
When you make a purchase at PLC Group, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting To Know What You Like
We also gather customer information by taking note of the purchases you make. Think of it as engineering service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our engineers continue to seek out products you may benefit from.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from PLC Group and our affiliates is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you order from our catalogs, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to provide out-of-the-box solutions and unique products for your technical needs. And if we don’t have it, we can probably build it for you!
Information Secure Under Lock And Key
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. Standard network security practices have been followed.
Update Your Information
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from one to two weeks to process from the date of request receipt. A written request may be directed to PLC Group or call contact us.
Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, when you purchase an item, your customer information is shared with other select companies whose products and services you may find useful.
Information Sharing is Up To You
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want PLC Group to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the one to two week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.
Remove Your Name From Our Lists At Any Time
To delete your name from the PLC Group email mailing list, simply contact us. Please provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to one to two weeks to process your request from the date of receipt. When you make subsequent purchases at PLC Group, you may provide contact information for customer service only and request that your name not be forwarded to either mailing list.
Protecting Children’s Privacy
PLC Group adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children’s Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Cookies Are Served
We currently contract with several online partners to help manage and optimize our Internet business and communications.
We use an email management service provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Web site to help us measure the effectiveness of those emails.
We also contract with an analytics service to help us assess visitation to our PLC Group site. To do this, we place small pixel tags and cookies on our site. While these do allow Hit Box to track your visits, the data retrieved cannot be used for any reason without our authorization.
Links To Sites And Services
At times, we provide links our customers may be interested in. PLC Group is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.